Retail Customer Facts

Retail Customer Facts

User Experience

Recently, prior to e-commerce going mainstream, shoppers’ choices were restricted to the stores that were inside of a comfortable location from them. If the nearest store didn’t have the product the shopper wanted in stock, they may have gone to a couple of other nearby stores. Maybe they did that anyway to guarantee that they…

Is The Customer Always Right

Is The Customer Always Right?

Customer Service, User Experience, UX

If you have ever worked in the service business, you have most likely seen this catch phase plastered on break room walls. The notion was conceived by an early-part-of-the-century retailer, and it’s so typical that a lot of businesses make it mandatory for their customer service teams. However, like any belief, “the customer is always…